Welcome to Dennis Olson. To help you quickly understand our products and services, we’ve compiled the following frequently asked questions and answers.
Due to continuous losses, we’ve decided to clear out our inventory at a loss. Currently, all our throw pillows are on a limited-time clearance sale. Some items have limited stock, so please be aware of these conditions while supplies last. The following information will help you understand shopping, shipping, returns, and after-sales service.
1. What products do you sell?
Dennis Olson primarily sells home throw pillows.
2. Why are the prices so low?
Due to long-term operational pressure and continuous losses, we’ve decided to clear out our inventory. Therefore, all items are currently sold at discounted prices, hoping to allow more consumers to enjoy high-quality home products at competitive prices.
3. Which areas do you ship to?
Currently, we only offer shipping within the United States and do not support international shipping.
4. How long does it take for my order to ship?
All orders will be processed and shipped on the same day they are placed.
5. How long does shipping take?
After order placement, delivery typically takes 2 business days.
Actual delivery time may vary slightly due to weather, holidays, or high traffic volume.
6. Which logistics companies do you use for delivery?
We will select the following logistics service providers for delivery based on the order details:
USPS
UPS
FedEx
Specific logistics information will be sent to you via email after shipment.
7. How can I check my order status?
After your order is shipped, you will receive an email notification containing a tracking number.
You can use the tracking number to view the real-time status of your package.
8. Can I cancel my order?
If your order has not yet shipped, you can contact us to request cancellation.
After successful cancellation, we will process a refund using the original payment method.
If your order has already shipped, it will be processed according to the return procedure.
9. Do you offer return service?
Yes.
Customers can apply for returns within 30 days of receiving the goods. Please refer to our Refund and Return Policy for specific requirements.
10. How long does it take for a refund to arrive?
After the return is approved, the refund will be returned to the original payment account within 3 business days.
Processing times may vary slightly depending on the bank or payment institution.
11. What should I do if I receive damaged goods?
If you receive damaged, defective, or incorrect goods, please contact us as soon as possible and provide relevant photos.
After verification, we will assist you with exchanging, returning, or refunding the goods.
12. Will the product color be exactly the same as the picture?
We strive to display product images accurately, but due to differences in monitor settings, shooting environment, and lighting, the actual product color may have slight variations.
13. Will I receive a confirmation email after purchasing the goods?
Yes.
After you successfully place an order, the system will automatically send an order confirmation email; after shipment, a tracking information email will also be sent.
14. How do I contact customer service?
If you have any questions, please feel free to contact us through the following methods:
Address: 6 Andromeda Isle, Ladera Ranch, CA 92694
Phone: 714-493-8240
Email: dennis.olson@snugdisc.shop
Thank you for choosing Dennis Olson and for your support and trust in this clearance sale. We look forward to providing you with high-quality cushion products and services.